Guest Information and Policies FAQs
What time can I check in?
Check-in is usually available after 2 pm.
What time do I need to check out by?
You need to come and say goodbye before 10 am on the day of departure.
Reception hours
Our team is here to assist from 9:00 am - 5:00 pm in Winter, and 9:00 am - 6:00 pm EST, 7 days a week.
Do I need to pay a deposit?
The first night's payment is considered a valid deposit.
What happens if I need to change or cancel?
Where a booking is cancelled 28+ days prior to the arrival date, a fee equivalent to one night’s accommodation will be charged as a cancellation fee.
Where a one (1) night booking is cancelled 15-28 days before arrival, a cancellation fee of one night’s accommodation charge will be made.
Where a two (2+) night booking is cancelled 15-28 days before arrival, a cancellation fee of 50% of the total value of the booking will be made.
Where a booking is cancelled less than 14 days before arrival, no refund applies. There is no refund for early departure.
Park Management reserves the right to relocate or cancel any booking at its discretion. All cancellations must be in writing directly.
Can my friends visit and use the facilities?
Your day visitors will be charged $5 per person
Can I bring my pet?
Dogs are allowed all year round in camping areas. During long weekends, public holidays, Easter and between Christmas and New Year, this is at Management's Discretion.